FAQ
What is your warranty and response policy?
The equipment comes with a 1-year comprehensive warranty, with CNC systems and core components covered by a 2-year extended warranty. We commit to providing a solution within 2 hours after receiving a repair request. On-site service is available within 24 hours in the Pearl River Delta region and within 48 hours for other areas. We maintain a stocked inventory of spare parts — standard parts ship same day, urgent parts via express delivery.
What support do you provide after purchase?
Guangzhou Yuanfeng offers a "turnkey" service package. Before delivery, we provide foundation drawings and utility planning. During installation and commissioning, our engineers provide on-site guidance and a 3-5 day systematic training covering operation, programming, maintenance, and basic troubleshooting — until your operators work independently.
What materials can your machines process?
Our machinery offers wide adaptability, widely used in metal processing, precision parts manufacturing, and more. The equipment supports processing of various materials including stainless steel, copper, aluminum, and alloys. Workpiece-specific tooling and spindle speed customization are available. Based on your industry's accuracy requirements, we provide selection guidance from standard models to fully automatic production lines, ensuring the equipment is ready for use upon arrival.
Service hotline
+86 18825116993
+86 18928828702
+86 18144838718
E-mail:
312985033@qq.com
18928828702@163.com
18144838718@163.com
If you are interested in our products, please leave a message online
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